All of the stainless steel used in our products is high quality, food safe, corrosion resistant and independently tested for lead free. 

Our stainless steel bentos are made in India with high-quality, food-grade stainless steel 202. 

All our other stainless steel products including the snack containers with non-toxic 100% silicone lids are made in China of high-quality, food-grade stainless steel 304. It is also called 18/8 stainless steel. 

We use chemical-free, naturally grown bamboo in all our cutting boards, unpaper kitchen towels, straws, cutlery, and vegetable cleaning brushes. We only use untreated bamboo with no chemicals added in these products. 

Our bamboo cutting boards come coated with vegetable oil to keep the longevity and durability of the product. 

All our bamboo products are made in China with tested and certified bamboo manufacturers. 

Our snack containers use a pure food-grade silicone that meets FDA and NSF testing requirements. It's non-stick, flexible and easy to clean, and doesn't dry out and crack with use! Our silicone lids are dishwasher safe and oven safe up to 400 degrees Fahrenheit (204 degrees Celcius).

The silicone lids are also freezer safe, but beware because it's risky to freeze in our steel containers. Liquids swell when frozen and if the steel container is overfilled the freezing will split the steel.

Our products are designed, tested, and certified here in US as per CPSIA and FDA regulations after which, we work with a handful of direct certified manufacturers from multiple countries that are family owned, employee local women, pay fair wages, and use renewable energy sources in production. So, we spend lot of up front time and effort to identify partner suppliers who are environmentally friendly and use lower Carbon footprint. This is what differentiates us from other Brands who might just source a product from the lowest cost source. And, we do hope our customers understand this important distinction and do not put us in the same bucket with these other Brands who do not do proper due diligence. Thank you.

From a human and environmental health perspective, we believe that silicone is currently the best material available for snap-on, leak-proof food container lids because it's long-lasting and free of estrogen-mimicking chemicals commonly found in plastics, like bisphenol-A (BPA).

Silicone is a synthetic polymer made from the Earth's element silicon, which is the second most abundant element in the earth's crust and makes up about 27% of the average rock. When mixed with oxygen, silicon becomes silica and is present in nature as sand and quartz that are commonly used in making glass.

Non-toxic and rubber-like, the silicone material used in our products is much more durable and longer lasting than plastic and it does not contain petroleum. Silicone resists degradation resulting from prolonged use as well as exposure to extreme temperatures and can safely be put in the dishwasher or the oven. Although silicone is not biodegradeable, scientists believe the material is not hazardous to the environment nor toxic to aquatic or soil organisms.

With hot soapy water and detergent - or in the dishwasher! Do not use bleach, harsh chemicals, abrasive cleansers or pads. With proper care and cleaning, your stainless steel lunchboxes may be used for years and years to come.

Stainless steel is a material that is used extensively in the kitchen due to its general resilience against things like heat and corrosion, along with a pretty good level of stain resistance.

Usually, the chromium within stainless steel reacts to oxygen in the air and forms a protective film, preventing problems like rust and reducing the risk of permanent marks. With gentle care and regular cleaning, stainless steel will often last for many years and resist developing rust or stains!

However, while stainless steel is highly resistant to corrosion, it's not completely impervious.

If it’s treated with harsh chemicals, like bleach, or its surface is coated with grease or dirt and not regularly cleaned, the stainless steel is more vulnerable to corrosion and wear. Regular gentle cleaning is required to preserve the appearance and integrity of its surface. In fact, stainless steel actually thrives with frequent cleaning, and, unlike some other materials, it is impossible to "wear out" stainless steel by excessive cleaning.

Wash by hand or in the dishwasher with detergent will clean stainless steel safely and thoroughly. Follow with a hot water rinse.

To remove food stuck to your lunchbox:

- Soak the container in warm soapy water and then clean with hot soapy sponge.

- For more stubborn cases, a Nylon non-abrasive pad with detergent should be adequate for dealing with most deposits. 

- Another gentle but tough approach to removing deposits and stains is to use a baking soda paste. Simply mix a tablespoon of soda with a little water into a thick paste. Coat the problem area and leave for half an hour. Then rub with a damp cloth, rinse and dry.

Please note: Water with a high mineral content tends to leave water spots, so in this case, it is recommended you wipe the surface completely dry with a clean, dry cloth.

No Bleach... and Other No-nos

Bleach will stain and damage stainless steel, do not use cleaning sprays or solutions that contain bleach.

Never use steel wool or steel brushes. They will scratch the surface of your stainless steel and make it more susceptible to rusting and staining.

Abrasive cleaners will scratch the surface and should always be avoided.

Dirty water and cleaning solutions can leave a residue that can stain and damage the surface, so don’t forget to rinse and dry.

Long-term exposure to table salt and salt and vinegar mixes can damage stainless steel. 

In order to reduce chance of staining, do not allow the following acidic food items to remain on stainless steel surfaces for hours: ketchup, mustard, mayonnaise, lemon juice, vinegar, salt, and salad dressing. 

The silicone lids used in our snack containers are dishwasher safe. They can also be hand washed. Avoid harsh chemicals like bleach.

In case of food odors, wash the lids with a paste made from baking soda and water. Simply mix a tablespoon of soda with a little water into a thick paste. Coat the problem area and leave for half an hour. Then rub with a damp cloth, rinse and dry. 

All of our grocery and produce bags are made from 100% natural cotton. Machine wash cold. Tumble dry medium. Hand washing and air drying are OK, too. Dyes are color fast. However, repeated washing will gradually soften the colors. 

Wash in hot soapy water. Towel dry. Bamboo is not dishwasher safe. Do not soak.

Our lunch boxes are made with the traditional single layer of stainless steel and do not function as a thermos. Ecozoi lunch boxes will keep food warm for about an hour. Remember the stainless steel container will take on the temperature of your food, so if you put hot scrambled eggs in your lunch box, it will become hot as well! 

Yes, but be careful! Stainless steel is oven safe and foods can be warmed in our lunch boxes up to about 350 degrees Fahrenheit. A toaster oven also works great! Use over a camp stove is also acceptable. (Please note: Heating over a campfire might work if done carefully, but the fire will blacken the bottom and it's harder to control the heat, so the container could get damaged and we don't recommend it.) Keep in mind that metal is conductive and will get hot. We recommend using a pot-gripper to lift your hot lunch box.

However, please make sure you remove the silicone seal from the lunch box lid before using them in the oven.  

Stainless steel is not for use in the microwave. Our containers are not recommended for freezing foods either since freezing swells liquids and the expansion will split the steel.

Ecozoi strives to make available everyday "tools" for the green family. We believe that by going green and using our no-waste, no-plastic products families can save their health, the environment & their pocketbook! 

If you have a new product idea that dovetails with our mission to help families reduce their dependence on plastics, we'd love to hear from you. Please email us at support@ecozoi.com

The trick is to wait for 5 to 8 mins before you try to break the ice. We also had great success when putting the ice tray bottom in warm water after 5 mins. before breaking the ice. In case the lever is still jammed, you need to adjust the last link as shown in the attached video (link below) for it be back on track. Small tricks for the tray to help you keep away from plastic trays. Hope this helps. Thanks.

https://bit.ly/30ZP2RY

You can certainly keep our lunch boxes in the fridge or use an ice pack alongside in the lunch bag. This is totally fine. However, exposing the stainless steel to any rapid temperature differences is what makes the steel break after some use. Hence, we suggest our customers to make sure to keep only normal temerature food before placing the box in the fridge or using an ice pack. Hope this is helpful.

For the Manufacturer Warranty processing, please contact us at support@ecozoi.com with failure pictures and order number. The Manufacturer Lifetime Warranty that we offer on all our products would cover only manufacturing defects and does not cover the defects that come up due to normal wear and tear of the product beyond 6 months of usage. To be eligible for this warranty, with in 15 days of receiving the product, please send email to support@ecozoi.com with subject "warranty registration" and mention your order number. Thank you.

We accept returns of merchandise within 30 days of receipt of purchase

Send us an email to support@ecozoi.com requesting a return to receive return instructions. All items must be returned in the ORIGINAL PACKAGING for a refund to be processed. Shipping is non-refundable. We do not pay for return shipping. We suggest to use USPS for lower shipping rates.

$5 Flat rate standard shipping for US Contiguous States. Standard shipping takes 3-5 business days to reach.

We do not ship internationally yet. However, you can purchase our products on Amazon globally.

From time to time, we do offer free shipping. Please subscribe to receive free shipping offers. Link to subscribe below:

https://ecozoi.com/pages/subscriber

Once we ship, we will email you the shipping confirmation along with the tracking number.

You can cancel your order the same day within 4 hours of placing the order by emailing us the cancellation request. If it is more than 4 hours, then you will have to return the product once it is delivered.

You can find your order history once you log into your account. For this, you need to create an account on our site first. There are many advantages of creating an account including but not limited to the opportunity to participate in our loyalty rewards and referral program to earn points towards future purchases.

We use Amazon warehouse as a backup in case we run out of stock in our warehouse and if there is a Customer order pending. In all other cases, we ship from our warehouse when you order on the site.

We ship an order from multiple warehouses and hence there are chances that you would receive all items in your order at different times in different packages. It is normal. Please wait to receive all of the items before contacting us

We advise to post on your community facebook or local app and ask your neighbors before contacting us. 99% of the times, customers found their item delivered at a nearby address by mistake.